Project Evaluation Tool: Performance Criteria

Extraordinary Performance

Highly motivated staff

Good report from clients

Community still interested with the services

Outstanding Performance

No staff turnover

No complaints about service

Encouraging feedback from clients

Good feedback from the community

Very Good Performance

Reasonable strength with the community

Continuing clients satisfaction

Staff interested in developing more programmes

Good Performance

Average services

Staff changes but not aversely

Clients interested in new services

Fair Performance

Below average services

Clients concerned about the services

Community is questioning the existence of services

Weak Performance

Staff turnover

Difficult to fill in the positions

Growth of complaints by the clients/community

Drop in the number of clients in some services

Crises Performance

Constant clients complainants

Sharp drop in number of clients

Community’s dissatisfaction with the centre’s performance